Lauren Burrus has over a decade of leadership experience in workplace strategies, corporate culture transformation, marketing, brand management, and ambassador programs. Her creative insight and people-focused mindset drive experience-centric strategies that deliver transformative results. As Chief of Staff to the Chief Experience Officer at Mr. Cooper Group, Lauren leads workplace strategy efforts, including redesigning the company’s office footprint post-pandemic to foster collaboration, connection, and seamless employee experiences. She blends creativity with strategy to craft meaningful experiences that drive engagement and elevate both customer and employee journeys, helping to shape a dynamic and connected workplace culture.