
Lauren Burrus
Chief of Staff
Mr. Cooper Group
With a strong foundation in marketing and brand management, Lauren spent the first half of her career mastering the art of storytelling, strategic planning, and brand development. From overseeing ambassador programs to driving results through innovative B2B and B2C marketing strategies, Lauren honed a creative and results-driven approach to building brands that connect and resonate.
As the workplace evolved post-pandemic, Lauren leveraged her people-focused mindset to lead initiatives in team member engagement and workplace strategies. In her current role as Chief of Staff to the Chief Experience Officer at Mr. Cooper Group, Lauren is leading workplace strategies efforts, including the redesign of the company’s office footprint post-pandemic, to create a headquarters that fosters collaboration, connection, and seamless team member experiences.
A natural leader and skilled project manager, Lauren thrives in fast-paced environments where creativity and strategic execution intersect. Whether leading cross-functional teams, organizing large-scale events, or shaping corporate culture, Lauren remains committed to delivering impact with enthusiasm and dedication. By blending creativity with strategy and disciplined project management, Lauren crafts impactful experiences that foster connection, spark engagement, and elevate both customer and employee journeys.