What We Don't Say About Lighting Controls But Should

NeoCon Presentation Description: As architectural lighting control systems become more sophisticated, the gap between design intent and real-world performance continues to grow - particularly in commercial projects involving multiple disciplines. Too often, systems underperform not due to technology limitations, but because critical conversations never occur between architects, lighting designers, engineers, and controls professionals. This session examines the unspoken assumptions and coordination gaps that commonly derail lighting control outcomes. Through real-world examples and practical guidance, attendees will learn strategies to improve communication, clarify responsibility, and better translate architectural intent into lighting control systems that perform as designed throughout the life of the building.

Katie O'Connell

Midwest Architectural Regional Sales Manager

ETC

Katie O’Connell joined ETC over 20 years ago. During her tenure, Katie has gained comprehensive experience across customer service, project management, and sales, along with an early internship that helped shape her collaborative, solutions-focused approach. This diverse background gives her a unique ability to understand projects from multiple perspectives; from initial specification through implementation and ongoing support. She partners with architects, consultants, and specifiers to elevate lighting control design across the region. Katie is known for her thoughtful leadership, strong industry relationships, and deep commitment to helping design professionals create intuitive, sustainable, and impactful lighting control solutions.

Emily Lai

Architectural Commercial Market Manager

ETC

Emily is an architectural lighting controls professional with a career spanning design, specification, and market strategy. She began her career as a lighting designer, developing a strong foundation in visual experience and design intent, before transitioning into technical sales and control system application roles. Today, Emily serves as Commercial Midwest Regional Sales Manager at ETC, where she also works closely with marketing and product teams to translate field insight into education, messaging, and product strategy. Lighting Certified and a former IES Chicago Section Education Chair, Emily brings a uniquely well-rounded perspective on how lighting controls succeed—from concept through long-term operation.

This content will not be available until 06/07/2026 at 8:00 AM (EDT)