Rethinking the Waiting Experience in Healthcare Environments [HSW]

The Healthcare Design industry has been sharing trends with Hospitality and Workplace for some time to create spaces that feel less clinical. A Hospital is probably the most varied Mixed Used building in the Design and Construction Industry. The possibilities to improve the users experience through its design are endless; and the amount of time these users spend waiting is extensive. How can designers break the mold of a typical waiting area to create spaces that are more user oriented? Spaces that welcome new patients, that feel more humane, that inspire and enhance well-being? Spaces that use technology to educate and liberate? Spaces that push the boundaries and feel more like added amenities to the healthcare experience without increasing the cost of the project? It is critical that waiting areas are designed to protect physical and emotional health, that promote calmness, and that include positive distractions. This is the time to rethink what waiting areas look and feel today and expand the possibilities to other needs and areas within the healthcare environment. Rethinking the user experience in healthcare is critical to change the stigma of clinical environments into holistic and supportive spaces that generate positive outcomes for all: new and existing patients, caregivers, and the clinical and support staff.

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